Posted: 07/11/2013 Company: Vodafone Location: Stratford Salary: Yearly / £23,000 plus quarterly performance related bonus Benefits: Not specified Position Type: Permanent
Concierge £23,000 plus quarterly performance related bonus
Work pattern: Fully flexible across 7 days trading
As a Concierge with us, you’ll be “The Face of Vodafone’ – one of the world’s most famous brands. A key member of the management team in one of our elite or flagship stores, you’ll make sure that however hectic it gets, every customer’s experience has the wow factor we’re famous for. In return, you’ll get development opportunities in retail and beyond, plus a basic rate that’s hard to beat anywhere on the high street.
The Concierge role
It’s a busy Saturday afternoon with hundreds of people coming into the store. You’ll make sure every single one gets a warm welcome and swift, memorable service. As you chat to them, you’ll work out exactly how to help them best. Is it a quick query you can deal with yourself, a tricky question that will need our Tech Advisers expertise – or should they chat to one of our Retail Advisers? And if so – which one?
As you’d expect from a brand that’s famous for being a technology pioneer, we’ll give you all the latest floorwalker and queue management kit you need to help you with your role. Banishing queues and confusion and creating a real buzz for customers and team mates alike, you’ll make sure we’re giving more and more people a better and better service.
The skills you’ll need
You need to be upbeat and positive - a real people person, who’s passionate about making sure things run smoothly. Cool and collected no matter how busy it gets, you’re a multi-tasker with eyes in the back of your head, and a talent for prioritising. In terms of experience, you’ll need to have a background in customer service management, and have trained others to provide an amazing service. Above all, you need to be able to juggle the needs of many different people, whilst making them all feel they’re your first priority.
About Vodafone Retail
Vodafone has more than 403 million customers round the world, who rely on us to keep them connected. We offer them all an unmatched service. We give the people who work in our 400 retail stores throughout the UK an unmatched experience, too.
First, there’s the basic rate that’s very hard to beat anywhere on the high street. (And, on top of this, the chance to work towards generous quarterly bonuses.) Then, there’s the structured career development plan, which allows you to develop fast throughout our retail stores or even into Head Office. (You’re an asset we really want to develop.) Finally, there’s the chance to work for one of the world’s top ten brands – a company famed for its pioneering approach and spirit of innovation. It all amounts to a very empowering career.
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