About Tesco.com

Tesco.com has the vision to become the World’s best Multi-Channel retailer, building on its leading position as the largest and most profitable on-line Grocer globally. With over 450 employees in the UK and 200 in India our annual revenues now stand in excess of £2 billion. We repeatedly are first to market on customer initiatives and are dedicated to delivering the best ‘shopping trip’ for our customers.

Dotcom is a completely self-sufficient business with our own teams in Marketing, Commercial, Finance, IT, Business Development and Operations. But, of course, as an internet retailer, IT and online customer experience sits right at the heart of our business and we're committed to making sure we continue to hire and develop the best talent in our industry.


The Role – Product Owner

Sitting within the Operations Development Team you will be responsible for managing a full lifecylce order management system. Working closley with both Tesco IT teams as well as third party distribution groups, you will have full ownership of the system, implement changes when needed and analyse the impact changes have on the business operation. Working closely with end users, you will help develop changes to user interfaces, IT development and the supply chain. You will ahve a thorough understanding of how systems interact with fullfillment and be an expert in this field.

The position will be based at our Head Office in Welwyn Garden City. Free parking is available, we are connected to London Kings Cross with a fast service (c. 25mins) and our offices include gym, canteen, petrol and dry cleaning services.


Key Relationships
• Head of Operations
• Head of Development
• IT Teams
• Warehouse teams
• Fulfilment teams
• Delivery partners
• Supply chain team

Role Accountabilities

Project Management
• Supporting large scale projects around the order management system
• Working with IT to help develop solutions
• Engaging multiple stakeholders
• Managing communication to the wider business

Communication
• Ensuring projects are communicated to the business
• Working closely with all parties to ensure projects are communicated effectively and understood
• Reacting to requests from the business and external stakeholders for information and training

Analysis
• Produce data analysis on how the order lifecycle is performing
• Find trends in data to suggest improvements to the operations/system
• Alert operations on detection of issues

Candidate Profile
• 2:1 Degree or relevant international equivalent
• Strong understanding of IT systems, order management would be ideal
• Excellent communicator
• Supply chain knowledge
• Strong analytical skills
• Experience of leading projects using a recognised methodology
• Managing change with cross functional support
• Good IT systems knowledge and understanding of retail operations an advantage