Job Description

What is Tesco Telecoms?

Who could live without their mobile phone or access to the internet for more than a day? Telecoms is a massive part of our lives nowadays and is one of the fastest-growing areas of Tesco. These are unrivalled opportunities for the right candidates to join an industry that generates over £18bn. With this in mind, Tesco Telecoms has huge and innovative growth plans - in fact, we’re planning to double in size over the next four years and you could play an integral part in this development. Our vision is to be the number one choice for telecoms sales and services for every single Tesco customer.

Tesco Telecoms is the dynamic business aimed at meeting the evolving telecommunication needs of customers. This is an integral part of the Tesco strategy - following the customer into large expanding markets.

Tesco Telecoms incorporates all our telecoms sales in stores, online and in our rapidly expanding estate of Phone Shops. It also includes our home phone, broadband and internet phone services and our own mobile phone network, Tesco Mobile. Launched in 2003 as a joint venture with O2, Tesco Mobile is currently the fastest-growing mobile network provider which has over two million customers and was ranked as the number one network for customer service by Which? magazine in 2009. This year, Tesco Mobile has also been nominated as the number one mobile network provider for customer satisfaction for both Pay as you go and Pay Monthly in 2011 by J.D Power and Associates Group and also Non-Food Brand of the Year category at the Grocer Gold Awards 2011.

Why not take a look - http://www.tesco.com/telecoms/ ?
There are always plenty of questions that need answers and issues that need to be resolved within this growing area:
- What does research tell us about how customers rate us?
- How do our sales compare with competitors?
- What new innovations could we use?
- What are the best deals we can offer to customers?
- And what does the business need to do differently to meet customers’ needs in the future?

Could you help us uncover the answers?

What will I be doing?

We offer a unique environment - the vibrancy and passion of a start-up with the expertise and security of Tesco and our mobile joint venture partner O2. It’s a busy, fast-paced and exciting place to work for anyone who loves all things telecoms!
Based at our offices in Hertfordshire, Welwyn Garden City, you’ll enjoy a 12-month rotational programme. This offers a true understanding of how the business operates, covering a broad spectrum of placements across our business areas:
Telecoms Phone Shops - working to develop the Phone Shop Store team’s capability to deliver a great customer experience, you could be involved in a wide variety of roles including design, build, recruitment, training, performance, conformance and Active selling.
Tesco Mobile - A joint venture where you will work alongside and learn from the expertise of managers from both 02 and Tesco to deliver Mobile phone handsets, tariffs and promotions for our customers.

Telecoms Marketing - As part of this team you will gain a broad understanding of a number of elements of Marketing including local marketing, advertising, customer insight and PR.

Telecoms Operations - Here you will learn the technical knowledge and know-how of the telecommunications industry, getting to the core of our business. You’ll also gain an understanding of our customer call centres to hear what our customers are saying.

Telecoms Commercial - Here you will be immersed in a number of areas of Commercial, where you could be supporting Merchandising planners with store format plans or working alongside Telecoms buyers and Network suppliers, developing your negotiation skills.

Telecoms International- Here you will have the exciting opportunity to develop businesses in exciting markets which have yet to be developed.

Packed with hands-on experience, real responsibility and high exposure projects; its ideal for someone who wants a varied introduction to Tesco before choosing the right route to specialise. As Tesco Telecoms continues to expand we are seeking highly innovative, motivated and quality focused graduates who want to help shape the future of this business and realise their potential.

Where could it take me?

The opportunities are endless and having completed the graduate programme you will be given the platform to start your career in an environment that is dynamic fast paced and full of possibilities.

Candidate Profile

To be successful in Tesco Telecoms you'll need to have:
- Commercial Awareness
- Team Working Skills.
- Analytical Skills
- The ability to Influence, Plan and Prioritise.
- Strong Numerical, Analytical and Conceptual-Thinking Skills.
- Entrepreneurial Spirit.

Benefits

We make every effort to ensure Tesco is a great place to work. Not only will you receive a competitive starting salary but you will also be able to join a first class pension scheme. This includes free life assurance to the value of three times your annual contractual salary.

You will receive 20 days holiday and after 6 months service, you will be eligible for a staff Privilege card which allows a 10% discount on Tesco purchases. After one year and at the end of the financial year, you will be able to share in the company’s profits (taken in the form of shares and based on salary). You could also join the company’s Buy As You Earn and Save As You Earn share schemes.

You’ll also have a comprehensive training and development plan to ensure you’re fully equipped to hit the ground running. You will experience technical training on excel, outlook and e-commerce skills, plus monthly leadership and soft-skills training days, from how to get the best from others, to presentation skills and influencing stakeholders.

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