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Ecommerce Channel Manager

An exciting opportunity has arisen to be part of the Ecommerce team within Digital Operations at Tesco Bank. The successful candidate will be experienced in undertaking requirements gathering, analysis and design of Ecommerce solutions particularly for online customer sales and service propositions.

Ideally from a financial services background, you will have a sound technical and functional knowledge and be well versed in working with IT and external suppliers to deliver best practise online solutions.

Strong customer focus and the ability to use data to drive the right behaviour is essential as well as an ability to balance the needs of the business with the needs of our customers. The successful candidate will continuously seek to improve systems and processes to enhance the online customer experience.

What we're looking for:

• Relevant degree or several years experience in a similar role.
• Ability to collect, analyse and develop business and technical requirements.
• Usability testing, Wireframing and prototyping skills.
• Web design for secure functionality e.g. applications and online servicing
• Experience in identifying solutions and making recommendations which will improve the customer experience.
• Experience in using web analytics and other management information to help identify improvements to the online solution
• Relationship & stakeholder management, including influencing, negotiating and communication skills
• Experience working with third party suppliers and internal IT departments.
• Capability to work in a fast moving environment whilst ensuring quality and timescales are met.
• Involved in all stages of the project lifecycle and working in large complex projects
• Ecommerce experience in retail or Financial Services (particularly secure services)

About Us

Think you know Tesco? Think again! Jack Cohen founded Tesco in 1919 when he began to sell surplus groceries from a stall in the East End of London. The Tesco brand first appeared in 1924. Since then, we have succeeded in becoming the largest British retailer by both global sales and domestic market share. Following international success and the launch of our telecoms, mobile phone and online businesses, we are now building our own bank. A bank which will change the shape of UK banking and bring service and value to our customers.

If you want to be part of the Tesco journey, see details below for how to apply.