Role Purpose

Microsoft Services offers IT Consultancy and Support at every stage of the IT Life Cycle. Together our partners, Consultants and support specialists offer expert help with formulating strategy, quantifying business benefits, identifying opportunities and implementing solutions that best meet customer requirements.

You will be responsible for assisting customers in the architecture, design and implementation of solutions based on Microsoft products and technologies, often in complex technical or political environments where limited/no assistance may be available. There is also the need for you to contribute to effectiveness of the entire Microsoft UK Technical Community through the creation of white-papers and solutions demonstrators. Your passion to be technically competent will drive you to present a compelling image of Microsoft and its products.

Team/Department Mission

To deliver quality consulting services and transfer knowledge to customers and partners that accelerate the adoption and deployment of Microsoft products and technologies.

Key Accountabilities

• Manage the most diverse and complex scope of consulting engagements.
• Act as technical or business resource for broad and complex issues, and often assigned to strategic accounts.
• Provide leadership in technical or process planning and guidance to customers and other consultants.
• Work with management when necessary to resolve sensitive account issues.
• Efficiently and creatively perform complex consulting engagements on a frequent basis.
• Strategically analyse the risks, benefits, and opportunities of various solutions as needed.
• Proactively works with the engagement team and partners and pursues on-sell opportunities for self and others.
• Manage customer incidents very effectively.
• Perform Technical Troubleshooting to a high level.
• Design customer solutions that effectively leverage MS business, products, programmes and services within a number of complex customer environments.

Key Success Criteria

Achievements and targets will be based upon the following:

Customer & Partner Satisfaction

Successful project delivery

Product / solution knowledge

Percentage of time billed to projects

Impact on your area of specialisation

Knowledge, Skills and Experience

1)    Essential Experience

Experience in systems development, database operations, and consulting including enterprise architecture.

• Consulting / Services experience
• Database system experience
• Enterprise customer experience

2)    Technical/Functional Skills

Expert database practitioner on SQL Server: 

• SQL Server 2005/2008 Business Intelligence Tools –e.g. Integration Services (SSIS), Analysis Services (SSAS) and Reporting Services (SSRS).
• Experience with Visual Studio IDE
• Accomplished development skills on the Microsoft platform specifically relating to Microsoft Business Intelligence technologies (SQL Server, Integration Services (SSIS), Analysis Services (SSAS) and Reporting Services (SSRS), Performance Point, Excel Services).
• Good MDX and SQL language skills. Preferably comfortable with one or more .Net development languages (VB.Net, C#).
• Knowledge of Microsoft PerformancePoint, Microsoft SharePoint and Microsoft Office.
• Ability to architect and design OLTP and Data Warehousing solutions.
• Knowledge of competitive product offerings
• Ability to construe a customer’s “plan” very quickly
• Understanding of both the Dev and DBA roles with real-world experience

3)    Personal Attributes/Interpersonal Skills

• Adaptability
• Commitment To Continuous Learning
• Impact And Influence
• Teamwork & Cross-Group Collaboration
• Politically astute

4)    Qualifications

BA/BSc degree or equivalent work experience.

Special Requirements/Additional Information e.g. Language Skills

• Driving Licence.
• Geographic spread of customers in the UK may necessitate periods staying away from home during the working week. On occasion, overseas travel may be required.
• Generally one trip to the USA per year 

Microsoft is an equal opportunity employer and supports workforce diversity.