Service Desk Analyst - LV=

Job Description

Service Desk Analyst

About us
Growing. It's not something everyone can say at the moment, but we can, because we are, and growing like never before. As the UK's largest friendly society, we already have more than 5 million customers. But more and more people are coming to us thanks to our award-winning products and brilliant customer service. So if you want to work with a company that's going places, a company with a great history and a really exciting future, we'd love to hear from you.

About the role

You will provide an excellent 1st line telephone IT support to the LV= Business. You will register and administrate service desk queries received by the IT helpdesk via telephone, or whatever means. You will resolve these queries yourself or forward and escalate those to other relevant resolver groups.

About you

Now, three words to describe you? Positive, helpful, cheerful. You'll deal with a lot of queries each day, but you see every one as a new challenge and a new opportunity to deliver excellent service. We'd like you to have a strong customer service background, strong PC skills and be competent in Microsoft Office products including Excel and Word. It would also be handy if you previously used CA service delivery applications.

About the rewards

We want you to love what you do. That's why we've put together a benefits package that recognises and rewards a job well done. We'll give you a competitive pension, an annual bonus scheme, 26 days' holiday (with the option to buy and sell 5 days every year) and a flexible benefits package. There's also the option of 25% off our general insurance products, including home and car.

Interested?

Then click on the "apply now" button below. Closing date: 8 June 2012.

Here at LV= we always love to hear from great people.