Call Centre/Customer Service

Staff at call centres and customer services environments have to deal with an almost limitless number of customer enquiries. From product information to customer complaints, staff have to cope with challenging situations and must be capable of providing clear, consistent responses to all levels of customer feedback. One of the most important roles of call centre and customer services staff is defending a company when dealing with a complaint. Companies depend on loyal customers and it is up to call centre staff to instil a sense of trust and confidence into the eyes of the consumer.

To succeed in a customer services role, it is essential to have excellent telephone manners. Call centre staff should have the patience to deal with difficult customers on a regular basis and should be prepared to cope with very long hours. Often, staff have to sell products or services on the phone in order to receive commissions or bonuses, which can be quite challenging.

Due to the lack of time, staff have to apply outbound marketing in order to promote the product quickly and effectively. They must show the customer how it stands out from the competition and try to develop a friendly rapport to maximise the chances of the individual deciding to make a purchase.

Skills

There are numerous skills that can be acquired in a high-pressure customer services and call centre environment. Workers can learn how to interact with different customers and how to offer help and solutions to whatever problems they are encountering. Secondly, staff who achieve strong sales and attract more customers will demonstrate excellent marketing skills, which can be applied to many other industries.

The communication skills that are developed in a customer services role are highly transferable. Teamwork experience, for example, is crucial for accessing senior level jobs and the more experience one has of a company, the more they develop a thorough understanding of the business itself.


Latest Jobs

Key Account Manager - East of England & East Anglia (Severe Allergic A - Novartis
A health care company with global reach. A product pipeline filled to the brim. A team committed to scientific advancement. Think what's possible. This is a great opportunity to take on a ne

Inbound Customer Service & Retentions - Capita
We are looking for the very best Inbound Retentions & Loyalty Advisors for a new job in the Warrington area. A highly competitive basic salary, with a fantastic added bonus of uncapped commis

Chef De Partie - Corbin + King
Corbin & King Restaurants, the group behind some of the best known places in the capital, are currently looking to recruit experienced, talented Chef de Parties to join our brigades in all of our site

Project Support Officer - Accenture
We are currently seeking Project Support Officers who are looking for an exciting and challenging career with Accenture – an employer that enables you to make a real difference What’s in it fo

Bar Tenders - Corbin + King
Corbin and King restaurants, the name behind some of the best loved restaurants in London are currently looking to recruit experienced bartenders to work in one of our Central London brasseries

Lemon Blog


Visit Blog