Latest Call Centre / CustomerService Jobs


Call Centre/Customer Service

Staff at call centres and customer services environments have to deal with an almost limitless number of customer enquiries. From product information to customer complaints, staff have to cope with challenging situations and must be capable of providing clear, consistent responses to all levels of customer feedback. One of the most important roles of call centre and customer services staff is defending a company when dealing with a complaint. Companies depend on loyal customers and it is up to call centre staff to instil a sense of trust and confidence into the eyes of the consumer.

To succeed in a customer services role, it is essential to have excellent telephone manners. Call centre staff should have the patience to deal with difficult customers on a regular basis and should be prepared to cope with very long hours. Often, staff have to sell products or services on the phone in order to receive commissions or bonuses, which can be quite challenging.

Due to the lack of time, staff have to apply outbound marketing in order to promote the product quickly and effectively. They must show the customer how it stands out from the competition and try to develop a friendly rapport to maximise the chances of the individual deciding to make a purchase.

Skills

There are numerous skills that can be acquired in a high-pressure customer services and call centre environment. Workers can learn how to interact with different customers and how to offer help and solutions to whatever problems they are encountering. Secondly, staff who achieve strong sales and attract more customers will demonstrate excellent marketing skills, which can be applied to many other industries.

The communication skills that are developed in a customer services role are highly transferable. Teamwork experience, for example, is crucial for accessing senior level jobs and the more experience one has of a company, the more they develop a thorough understanding of the business itself.


Latest Jobs

Teaching Assistant (Sneyd Green Primary School) (004596) - External - Stoke on Trent City Council
This is a fixed term, part time post until 31st August 2015 hours will be 1:15 - 3:45 pm 4 afternoons per week Salary will be pro rota to 10 hours per week, term time only The Headteacher and

Teacher Support Assistant (St Marys Catholic Academy) (004574) - External - Stoke on Trent City Council
Salary pro rata to 25 hours per week term time only The governors are seeking to appoint a hardworking, committed and dynamic practitioner to join our team. The position is for a Teacher Support As

Teacher Support Assistant (St Marys CE A Primary School) (004573) - External - Stoke on Trent City Council
Salary pro rata to 33.5 hours per week term time only To work with individual pupils who may or may not be on the Special Needs Register by: assisting in the recording of success, progress and det

Teacher Support Assistant (Kingsland Nursery School) (004593) - External - Stoke on Trent City Council
This is a fixed term, part time post until 31st August 2015 Salary will be pro rota to 35 hours per week, term time only We currently a vacancy for a Teacher Support Assistant in the Nursery Sch

Teacher Support Assistant (Kingsland CE (C) Primary School) (004598) - External - Stoke on Trent City Council
This is a fixed term, part time post until 31st August 2015 Salary will be pro rota to 35 hours per week, term time only We currently a vacancy for a Teacher Support Assistant. At Kingsland we b


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