Call Centre / CustomerService Jobs

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Automotive Customer Service Advisor

Company:
Nationwide Accident Repair Services PLC
Salary:
[ Not Specified ]
Location:
Leeds
Job Type:
Permanent
Date Posted:
28/05/2015
Customer Service Advisor Leeds Full Time / Permanent To Start - ASAP Customer Service Advisor - Q: Are you hungry to earn a competitive basic salary with an opportunity to earn bonuses? Q: Do you want to work for a forward thinking, innovative industry leader? Q: Do you want to work for a company who invest in you and provide career support and training? If the answer to all of these is YES then ...

Customer Services Agent

Company:
Sixt rent a car
Salary:
[ Not Specified ]
Location:
Chesterfield
Job Type:
Contract
Date Posted:
27/05/2015
Customer Services Agent Salary: National Minimum Wage, from £10,670.40 or £13,520.00 upto £14,500 (depending on skills and experience) plusbonus scheme for sales leads Contract Type: 1 year contract, with the possibility of it becoming permanent Location: Our busy Reservations Department, Chesterfield About the Role - Main Tasks and Responsibilities • To provide an excellent & professional standa...

Junior Quality Agent

Company:
Sixt rent a car
Salary:
[ Not Specified ]
Location:
Slough
Job Type:
Permanent
Date Posted:
27/05/2015
Junior Quality Agent Salary: Dependant on Experience Contract Type: Full Time Location: Langley, UK About the Role • Internal process controlling which will include:- Controlling cash box- Checking of overdue rental vehicles- Reporting on customer satisfaction- Fleet check- Branch to do list- Health & safety • Making bookings for travel and any other requirements. • Quality audit and reporting. •...

Valetor

Company:
Car Giant
Salary:
[ Not Specified ]
Location:
London
Job Type:
Permanent
Date Posted:
27/05/2015
Cargiant is currently seeking to recruit a hardworking and driven individual to efficiently carry out full valets and apply Gardx, a paint protection product to collections and after sales vehicles. The Valetor role at Cargiant is an exciting opportunity to develop your career in the UK's leading car supermarket and evolve your Valeting skills. Cargiant is the world's largest car dealership with ...

automotive customer Service Advisor - Huddersfield

Company:
Nationwide Accident Repair Services PLC
Salary:
[ Not Specified ]
Location:
Not Specified
Job Type:
Permanent
Date Posted:
27/05/2015
Customer Service Advisor Huddersfield Full Time / Permanent To Start - ASAP Customer Service Advisor - Q: Are you hungry to earn a competitive basic salary with an opportunity to earn bonuses? Q: Do you want to work for a forward thinking, innovative industry leader? Q: Do you want to work for a company who invest in you and provide career support and training? If the answer to all of these is YE...

Team Leader

Company:
Voice Marketing
Salary:
[ Not Specified ]
Location:
Sheffield
Job Type:
Permanent
Date Posted:
26/05/2015
Role Overview: Must have demonstrable success of driving a team in an outbound sales environment - your attitude and performance focus is paramount. Leading a sales team of 15 advisors, you will drive performance against targets by managing individuals with respect to call volumes / SPH targets/ productivity targets AND call quality/compliance. You will coach team members on a daily basis, working...

Customer Services Manager

Company:
Nottinghamshire County Council
Salary:
£25,440 - £29,558 pa
Location:
NG14 6QL
Job Type:
Permanent
Date Posted:
26/05/2015
County Supplies is a purchasing and distribution organisation, one of Nottinghamshire County Council’s trading services. We produce an annual 1040 page colour catalogue which displays some 12000 products to our 3000 active customers. In addition, we feature our own web-site www.county-supplies.org from which we offer fully integrated on-line ordering. Based at our new premises at Calvert...

Customer Service Adviser (Part-Time 185 hours)

Company:
Aberdeen City Council
Salary:
£0 - £10,000
Location:
Aberdeen
Job Type:
Permanent
Date Posted:
26/05/2015
Job Description Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for. Job Purpose: To assist in the smooth running of all functions pertaining to the Customer Service frontline teams, maintaining a consistently high level of customer care. This ...

Customer Service Adviser (Part-Time)

Company:
Aberdeen City Council
Salary:
£10,001 - £20,000
Location:
Aberdeen
Job Type:
Permanent
Date Posted:
26/05/2015
Job Description Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link  and the Job Profile attached. These explain the job role and the type of person we're looking for. Job Purpose: To assist in the smooth running of all functions pertaining to the Customer Service frontline teams, maintaining a consistently high level of customer care. This...

Customer Services Adviser - Customer First

Company:
Stirling Council
Salary:
£10,001 - £20,000
Location:
Stirling
Job Type:
Permanent
Date Posted:
26/05/2015
Job Description Working within our Contact Centre we are looking for a customer focused individual who has a can do approach and will go the extra mile for their customer. A knowledge of Council Services would be desirable but not essential.

Modern Apprentice - Customer Services - 2 posts

Company:
Scottish Borders Council
Salary:
£0 - £10,000
Location:
Various Locations In Scottish Borders
Job Type:
Permanent
Date Posted:
26/05/2015
Job Details Grade: National Minimum Wage 1-3 Hourly Rate: £3.79 - £6.50, age dependant Contract Duration: Temporary until 30 September 2016 Post 1 - Hawick Post 2 - Council HQ, Newtown St Boswells Role Purpose Modern Apprenticeships (MA) offer new entrants to the labour market the chance of paid employment combined with the opportunity to do training relevant to the occupational area. They inc...

Modern Apprentice - Customer Service (temp) - MA/CS

Company:
Inverclyde Council
Salary:
£10,001 - £20,000
Location:
Greenock
Job Type:
Permanent
Date Posted:
26/05/2015
Job Description Modern Apprentice – Customer Service (temp)                          POST NO: MA/CS Salary: Grade A £12,327 - £12,713                                                           Location: Municipal Buildings, Clyde Square, Greenock Hours: 37 hours per week Duration: 18 months Important Applicant Information: •  Please note that if you apply via this website it is import...

Customer Service Advisor

Company:
Scottish Borders Council
Salary:
£10,001 - £20,000
Location:
Various Locations In Scottish Borders
Job Type:
Permanent
Date Posted:
26/05/2015
Job Details Various full and part time posts have arisen within Scottish Borders Council's Hawick and Galashiels Contact and Call Centres and Duns Library Contact Centre. All post would be considers as full or part time and but will certainly involve evening and Saturday morning working so the suitable application must be versatile and able to work on their own iniative or as part of a team Gr...

Tool Hire Supervisor - 53765 - Henley on Thames

Company:
Jewson
Salary:
Competitive
Location:
Henley on Thames RG9 1BY
Job Type:
Permanent
Date Posted:
25/05/2015
TOOL HIRE SUPERVISOR - Jewson Why Jewson? In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you. Join the Jewson Tool Hire team and you’ll build pro...

Tool Hire Supervisor - Woking - 52646

Company:
Jewson
Salary:
Competitive
Location:
Woking, Surrey GU21 4NQ
Job Type:
Permanent
Date Posted:
22/05/2015
TOOL HIRE SUPERVISOR - Jewson Why Jewson? In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you. Join the Jewson Tool Hire team and you’ll build producti...

Tool Hire Supervisor - 53705 - Aberdeen

Company:
Jewson
Salary:
Competitive
Location:
Aberdeen AB11 5QR
Job Type:
Permanent
Date Posted:
22/05/2015
TOOL HIRE SUPERVISOR - Jewson Why Jewson? In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you. Join the Jewson Tool Hire team and you’ll build pro...

Contact Centre Operator

Company:
Provident Personal Credit
Salary:
£15000 - £17000 per annum
Location:
Bradford
Job Type:
Permanent
Date Posted:
21/05/2015
We are Provident Personal Credit one of the leading providers of personal credit to the non-standard lending market. We have over 1.1 million customers and with our network of over 400 branches, administrative offices and our state of the art call centre’s, we pride ourselves on our unique, humane and helpful service to our customers. We have a responsible approach to lending and this en...

Apprentice Customer Service Assistant

Company:
Cambridgeshire County Council
Salary:
£5,267 - £12,540
Location:
Various
Job Type:
Permanent
Date Posted:
21/05/2015
An exciting opportunity for a school leaver to work as an Apprentice Customer Service assistant for a 15 month fixed term contract within a busy learning environment. This role provides front-line support and information to Learning Centre customers as well as contributing to the service by completing a range of support functions. We have five vacancies in Learning Centres based in Libraries at Ca...

Customer Service Advisor

Company:
Huntingdonshire
Salary:
£20,047 - £21,906
Location:
The Call Centre, The Annexe, Amundsen House, ...
Job Type:
Permanent
Date Posted:
21/05/2015
Are you passionate about customer service? We have a full time vacancy at our Call Centre 37 hrs per week Opening hours between Monday - Friday, 08:00 - 18:00 Our contemporary call centre is located in St Ives and is the first point of contact for the public. Our aim is to provide the people of Huntingdonshire with the high-quality customer service they deserve. We are looking for a highly motivat...

Apprentice Customer Service Assistant

Company:
Cambridgeshire County Council
Salary:
£5,267 - £12,540
Location:
Various
Job Type:
Permanent
Date Posted:
21/05/2015
An exciting opportunity for a school leaver to work as an Apprentice Customer Service assistant within a busy learning environment. This role provides front-line support and information to Learning Centre customers as well as contributing to the service by completing a range of support functions. We have five vacancies in Learning Centres based in Libraries at Cambridge Central, Ely, Huntingdon, M...

Apprentice Customer Service Assistant

Company:
Cambridgeshire County Council
Salary:
£5,267 - £12,540
Location:
Various
Job Type:
Permanent
Date Posted:
21/05/2015
An exciting opportunity for a school leaver to work as an Apprentice Customer Service assistant within a busy learning environment. This role provides front-line support and information to Learning Centre customers as well as contributing to the service by completing a range of support functions. We have five vacancies in Learning Centres based in Libraries at Cambridge Central, Ely, Huntingdon, M...

Apprentice Customer Service Assistant

Company:
Cambridgeshire County Council
Salary:
£5,267 - £12,540
Location:
Various
Job Type:
Permanent
Date Posted:
21/05/2015
An exciting opportunity for a school leaver to work as an Apprentice Customer Service assistant for a 15 month fixed term contract within a busy learning environment. This role provides front-line support and information to Learning Centre customers as well as contributing to the service by completing a range of support functions. We have five vacancies in Learning Centres based in Libraries at Ca...

Apprentice Customer Service Assistant

Company:
Cambridgeshire County Council
Salary:
£5,267 - £12,540
Location:
Various
Job Type:
Permanent
Date Posted:
21/05/2015
An exciting opportunity for a school leaver to work as an Apprentice Customer Service assistant for a 15 month fixed term contract within a busy learning environment. This role provides front-line support and information to Learning Centre customers as well as contributing to the service by completing a range of support functions. We have five vacancies in Learning Centres based in Libraries at Ca...

Customer Sales Advisor

Company:
Firstsource
Salary:
Market related
Location:
Cardiff
Job Type:
Permanent
Date Posted:
21/05/2015
CSAs are the first line contact with the client`s customers and Firstsource recognizes the importance of each CSA delivering a high quality service to support the client`s brand and reflect the values of our Organisation. To deliver an exceptional, commercially focused and professional customer experience by responding to customers on both inbound and outbound sales calls. Job Purpose: The r...

Customer Experience Advisor

Company:
Firstsource
Salary:
£13,562 - 15,709 per year
Location:
Cardiff
Job Type:
Permanent
Date Posted:
21/05/2015
Job Type: Call Centre -Inbound & Outbound -Sales and Retentions Salary: £13,562 - £15,709 OTE + excellent benefits including FREE Sky TV package - £25,000.00 OTE (Outbound Sales) Location: Cardiff Bay, Scott Harbour, Cardiff, CF10 4PJ About us: Firstsource is a leading global business process outsourcing provider. We provide customised business process se...

Customer Support Advisor Full Time (40 hours)

Company:
Firstsource
Salary:
£13,561.60 - 13,561.60 per year
Location:
Derry
Job Type:
Permanent
Date Posted:
21/05/2015
Customer Support Advisor (CSA) THE COMPANY Firstsource is an innovative provider of customer-centric business process services. With a network of 48 delivery centers spread across US, UK, Philippines, India and Sri Lanka, Firstsource provides services to organizations in the Healthcare, Communication, Publishing, Banking, Financial Services and Insurance industries. The company`s services - ...

Temporary Customer Service Assistant

Company:
City of Edinburgh Council
Salary:
£10,001 - £20,000
Location:
EDINBURGH
Job Type:
Permanent
Date Posted:
20/05/2015
Job Description Corporate Governance Temporary Customer Services Assistant , fixed term June 2016 Waverley Court, EH8. Salary: £16,437 - £19,067 Hours: 36 per week The post holder will be part of a small team responsible for the inputting of new starts and transfers onto the payroll.  This is a complex task because of the variety of working patterns and different working time payments.  The team...

Modern Apprentice- Customer Service (Temporary)

Company:
North Ayrshire Council
Salary:
£0 - £10,000
Location:
Various Locations In North Ayrshire
Job Type:
Permanent
Date Posted:
20/05/2015
Role Profile Duration: 1 Year This is a Modern Apprenticeship for young people who are aged 16 to 19 and a North Ayrshire resident. ROLE DEFINITION To undertake a Modern Apprenticeship and contribute to the efficient and effective delivery of the service. KEY TASKS AND RESPONSIBILITIES Corporate Responsibilities To undertake individual role in line with the Council's Strategic Priorities and in...

Tool Hire Supervisor - 53518 - Nottingham

Company:
Jewson
Salary:
Competitive
Location:
Colwick, Nottingham NG4 2JQ
Job Type:
Permanent
Date Posted:
20/05/2015
TOOL HIRE SUPERVISOR - Jewson Why Jewson? In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you. Join the Jewson Tool Hire team and you’ll build pro...

Evening Customer Services Advisor

Company:
Hammonds Furniture Ltd
Salary:
£6.92 - 6.92 per hour + Commission
Location:
Hinckley
Job Type:
Permanent
Date Posted:
15/05/2015
Hammonds, the UK's largest choice of fitted furniture company, requires an Evening Customer Services Advisor based in Hinckley, Leicestershire. This role is to work 10 hours per week, 4pm - 9pm on Tuesday and Friday. In return the salary is based on £6.92 per hour. The purpose of this team is to manage the day to day Pre-fit operational aspects of the Customer Service Centre. As our Eve...

Customer Service Advisor

Company:
Hammonds Furniture Ltd
Salary:
£14,751 per year
Location:
Hinckley
Job Type:
Permanent
Date Posted:
15/05/2015
At Hammonds, we are busier than ever and we are going through some exciting changes in our Customer Services Department. Due to this, we are looking for Customer Service Advisors to join our friendly team in Hinckley, Leicestershire. The purpose of this role is to act as the first line Customer Service representative for Hammonds Furniture Ltd. This includes dealing with customers over the tele...

Tool Hire Supervisor - Newbury - 52986

Company:
Jewson
Salary:
Competitive
Location:
Newbury, Berkshire RG14 5EA
Job Type:
Permanent
Date Posted:
15/05/2015
TOOL HIRE SUPERVISOR - Jewson Why Jewson? In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you. Join the Jewson Tool Hire team and you’ll build pro...

Tool Hire Assistant - Aberystwyth - 52863

Company:
Jewson
Salary:
Competitive
Location:
Aberystwyth, Ceredigion SY23 3HJ
Job Type:
Permanent
Date Posted:
15/05/2015
Tool Hire Assistant - Jewson Why Jewson? In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you. Join the Jewson Tool Hire team and you’ll bu...

Contact Centre Operator

Company:
Provident Financial
Salary:
£15000 - £17000 per annum
Location:
Bradford
Job Type:
Permanent
Date Posted:
14/05/2015
We are Provident Personal Credit one of the leading providers of personal credit to the non-standard lending market. We have over 1.1 million customers and with our network of over 400 branches, administrative offices and our state of the art call centre’s, we pride ourselves on our unique, humane and helpful service to our customers. We have a responsible approach to lending and this en...

Customer Care Officer - Financial Difficulties

Company:
Provident Financial
Salary:
£19270 - £19500 per annum
Location:
Bradford
Job Type:
Permanent
Date Posted:
13/05/2015
Provident Financial Group is a FTSE 250 company that includes Provident, Glo, Satsuma Loans and Vanquis Bank. We are one of the UK’s leading suppliers of personal credit products to customers who might have trouble obtaining credit elsewhere. In fact, we have made life better for millions of people for over 133 years by looking after them where others might not. In a clear, honest and respo...

Contact Centre Team Leader

Company:
Provident Personal Credit
Salary:
£22,000 - £27,000 per annum
Location:
Bradford
Job Type:
Permanent
Date Posted:
13/05/2015
Provident Home Credit has been around for over 133 years, lending manageable sums of money with simple, transparent repayment plans to customers on average or below-average incomes. We make life better for people who might otherwise find it hard to get or manage credit. Our customers use their credit for many purposes, from special occasions to coping with unexpected expenses. Our self-employe...

Customer Service Advisor

Company:
Hammonds Furniture Ltd
Salary:
£14,751 per year
Location:
Hinckley
Job Type:
Permanent
Date Posted:
12/05/2015
At Hammonds, we are busier than ever and we are going through some exciting changes in our Customer Services Department. Due to this, we are looking for Customer Service Advisors to join our friendly team in Hinckley, Leicestershire. The purpose of this role is to act as the first line Customer Service representative for Hammonds Furniture Ltd. This includes dealing with customers over the tele...

Customer Service Advisors

Company:
Satsuma Loans
Salary:
£15000 - £17000 per annum
Location:
Bradford
Job Type:
Permanent
Date Posted:
12/05/2015
We're hiring! Do you want to work in a fun & fast paced environment? Do you enjoy customer service and have experience in dealing with customers? Do you want to work for a growing business with lots of exciting plans? If so, we have the job for you... We are recruiting for a brand new team of 9 positive Customer Service Advisors to join our Satsuma call centre in Bradford to start on Monday 1...

Collections Assistant

Company:
Car Giant
Salary:
[ Not Specified ]
Location:
London
Job Type:
Permanent
Date Posted:
12/05/2015
Cargiant, the UK's largest car supermarket is currently recruiting an energetic and organised Collections Assistant to join our rapidly expanding Collections Department. Cargiant sells over 1000 cars a week and all will efficiently go through the collection process, a role which requires a flexible and professional candidate with excellent communication skills to ensure a smooth operation. The pu...

Customer Advisor Apprentice (Lakeside)

Company:
EE
Salary:
£4.81 per hour
Location:
Lakeside, Essex
Job Type:
Permanent
Date Posted:
11/05/2015
Apprenticeships in Retail £4.81 per hour plus benefits and commission Ready for more learning but also keen to start earning? See what’s in store for you at EE. At EE, there’s no need to choose between earning and learning. Our brand new Retail Apprenticeship means you can do both, and become one of the new stars shaping our business. Even better, it’s all happeni...



Call Centre/Customer Service

Staff at call centres and customer services environments have to deal with an almost limitless number of customer enquiries. From product information to customer complaints, staff have to cope with challenging situations and must be capable of providing clear, consistent responses to all levels of customer feedback. One of the most important roles of call centre and customer services staff is defending a company when dealing with a complaint. Companies depend on loyal customers and it is up to call centre staff to instil a sense of trust and confidence into the eyes of the consumer.

To succeed in a customer services role, it is essential to have excellent telephone manners. Call centre staff should have the patience to deal with difficult customers on a regular basis and should be prepared to cope with very long hours. Often, staff have to sell products or services on the phone in order to receive commissions or bonuses, which can be quite challenging.

Due to the lack of time, staff have to apply outbound marketing in order to promote the product quickly and effectively. They must show the customer how it stands out from the competition and try to develop a friendly rapport to maximise the chances of the individual deciding to make a purchase.

Skills

There are numerous skills that can be acquired in a high-pressure customer services and call centre environment. Workers can learn how to interact with different customers and how to offer help and solutions to whatever problems they are encountering. Secondly, staff who achieve strong sales and attract more customers will demonstrate excellent marketing skills, which can be applied to many other industries.

The communication skills that are developed in a customer services role are highly transferable. Teamwork experience, for example, is crucial for accessing senior level jobs and the more experience one has of a company, the more they develop a thorough understanding of the business itself.