Call Centre / CustomerService Jobs

(84 Jobs)

Show / Hide Job Search Filter


Skills:
Location:



















Customer Service Advisor (Part time) - Oxford

Company:
Nationwide Accident Repair Services PLC
Salary:
[ Not Specified ]
Location:
Oxford
Job Type:
Permanent
Date Posted:
06/05/2015
Customer Service Advisor (Part time) - Oxford Part Time / Permanent (Mornings or Afternoons to suit) To Start - ASAP Q: Are you hungry to earn a competitive basic salary with an opportunity to earn bonuses? Q: Do you want to work for a forward thinking, innovative industry leader? Q: Do you want to work for a company who invest in you and provide career support and training? If the answer to all ...

Customer Service Advisors

Company:
Satsuma Loans
Salary:
£15000 - £17000 per annum
Location:
Bradford
Job Type:
Permanent
Date Posted:
05/05/2015
Satsuma Loans is a new brand, with big aspirations. Satsuma offers the ‘antidote to payday loans’, with an online product that is simple and convenient and suits modern busy lifestyles. This is supported by the values, customer service and straightforwardness that have always been at the heart of Provident. Satsuma Loans provides easy online access to responsible, manageable loans ...

Contact Centre Operator

Company:
Provident Personal Credit
Salary:
£15000 - £17000 per annum
Location:
Bradford
Job Type:
Permanent
Date Posted:
05/05/2015
We are Provident Personal Credit one of the leading providers of personal credit to the non-standard lending market. We have over 1.1 million customers and with our network of over 400 branches, administrative offices and our state of the art call centre’s, we pride ourselves on our unique, humane and helpful service to our customers. We have a responsible approach to lending and this en...

Customer Services - Nottingham

Company:
TSYS
Salary:
[ Not Specified ]
Location:
Milton Keynes
Job Type:
Permanent
Date Posted:
05/05/2015
Customer Services - Credit Cards We are an outsourced call Centre who focus is as much on our employees as it is on our clients. Our customers expect the best from us so we only recruit the best!! Answering inbound calls from customers, whatever the challenge, your calm demeanor and absolute professionalism will ensure that you will deliver a first class experience. The role: Share in the success ...

Tool Hire Supervisor - Pembrokeshire - 53046

Company:
Jewson
Salary:
Competitive
Location:
Tenby, Pembrokeshire SA70 8ET
Job Type:
Permanent
Date Posted:
05/05/2015
TOOL HIRE SUPERVISOR - Jewson Why Jewson? In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you. Join the Jewson Tool Hire team and you’ll build producti...

Tool Hire Supervisor - Diss - 53467

Company:
Jewson
Salary:
Competitive
Location:
Diss, Norfolk IP22 4GQ
Job Type:
Permanent
Date Posted:
05/05/2015
TOOL HIRE SUPERVISOR - Jewson Why Jewson? In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you. Join the Jewson Tool Hire team and you’ll build pro...

Tool Hire Supervisor - Cromer - 53466

Company:
Jewson
Salary:
Competitive
Location:
Cromer, Norfolk NR27 9JW
Job Type:
Permanent
Date Posted:
05/05/2015
TOOL HIRE SUPERVISOR - Jewson Why Jewson? In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you. Join the Jewson Tool Hire team and you’ll build pro...

Tool Hire Supervisor - 53419 - Tewkesbury

Company:
Jewson
Salary:
Competitive
Location:
Tewkesbury, Gloucestershire GL20 8HF
Job Type:
Permanent
Date Posted:
05/05/2015
TOOL HIRE SUPERVISOR - Jewson Why Jewson? In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you. Join the Jewson Tool Hire team and you’ll build pro...

Tool Hire Assistant - Lincoln - 53271

Company:
Jewson
Salary:
Competitive
Location:
Lincoln LN6 7RY
Job Type:
Permanent
Date Posted:
05/05/2015
Tool Hire Assistant - Jewson Why Jewson? In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you. Join the Jewson Tool Hire team and you’ll build...

Tool Hire Assistant - 53110 - Hampshire

Company:
Jewson
Salary:
Competitive
Location:
Farnborough, Hampshire GU14 0EL
Job Type:
Permanent
Date Posted:
05/05/2015
Tool Hire Assistant - Jewson Why Jewson? In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you. Join the Jewson Tool Hire team and you’ll build...

Customer Services Assistant (1650)

Company:
Northamptonshire County Council
Salary:
£15,849 - £16,475
Location:
Northampton County Hall
Job Type:
Permanent
Date Posted:
05/05/2015
The Sessions House is the main entrance to the county hall and is the first point of call for most visitors to Northampton. It is a duel purpose building dealing with county council and tourist information enquiries. As the reception for the building you will welcome visitors from internal colleagues to external partners coming for meetings. Assisting with council enquiries like; parking permits, ...

Automotive Customer Service Advisor- Bournemouth (

Company:
Nationwide Accident Repair Services PLC
Salary:
[ Not Specified ]
Location:
Devon
Job Type:
Permanent
Date Posted:
02/05/2015
Customer Service Advisor- Bournemouth (Sewards) Full Time / Permanent To Start - ASAP £19,000 OTE After our recent acquisition and partnership with Sewards we are now recruiting for the following: Customer Service Advisor - Q: Are you hungry to earn a competitive basic salary with an opportunity to earn bonuses? Q: Do you want to work for a forward thinking, innovative industry leader? Q: Do you ...

Automotive Customer Service Advisor/ Vehicle Recep

Company:
Nationwide Accident Repair Services PLC
Salary:
[ Not Specified ]
Location:
Exeter
Job Type:
Permanent
Date Posted:
02/05/2015
Customer Service Advisor Exeter Full Time / Permanent To Start - ASAP Customer Service Advisor - Q: Are you hungry to earn a competitive basic salary with an opportunity to earn bonuses? Q: Do you want to work for a forward thinking, innovative industry leader? Q: Do you want to work for a company who invest in you and provide career support and training? If the answer to all of these is YES then...

Customer Service Advisor- Perth

Company:
Nationwide Accident Repair Services PLC
Salary:
[ Not Specified ]
Location:
Perth
Job Type:
Permanent
Date Posted:
02/05/2015
Customer Service Advisor - Perth Full Time / Permanent To Start - ASAP Customer Service Advisor - Q: Are you hungry to earn a competitive basic salary with an opportunity to earn bonuses? Q: Do you want to work for a forward thinking, innovative industry leader? Q: Do you want to work for a company who invest in you and provide career support and training? If the answer to all of these is YES the...

Customer Service Manager - Dundee, Tayside

Company:
Nationwide
Salary:
£24,431–£31,218
Location:
Dundee, Tayside
Job Type:
Permanent
Date Posted:
01/05/2015
Is customer service your main priority? You’ll be managing and motivating a team to deliver fantastic customer service in one of our branches. Who we're looking for? As a minimum requirement you’ll: Have A Level standard education or equivalent. Have branch experience. Have an understanding of risk and regulatory requirements. Be able to solve problems quickly and...

Call Handler

Company:
118118 Money
Salary:
Competitive
Location:
Milton Keynes
Job Type:
Permanent
Date Posted:
01/05/2015
Basic Purpose and Scope: The purpose of The Appointment Line Call Handler is to receive inbound calls from patients who have received a GP referral and book those patients in for appointments to various NHS sectors. In line with business needs you will also be cross-trained onto 111 non-urgent health care telephone line. As a 111 Call Handler, you will prioritise patient calls and address u...

Automotive Customer Service Advisor- Bournemouth (

Company:
Nationwide Accident Repair Services PLC
Salary:
[ Not Specified ]
Location:
Dorset
Job Type:
Permanent
Date Posted:
01/05/2015
Customer Service Advisor- Bournemouth (Sewards) Full Time / Permanent To Start - ASAP After our recent acquisition and partnership with Sewards we are now recruiting for the following: Customer Service Advisor - Q: Are you hungry to earn a competitive basic salary with an opportunity to earn bonuses? Q: Do you want to work for a forward thinking, innovative industry leader? Q: Do you want to work...

Customer Service Representative

Company:
LV Insurance
Salary:
Competitive
Location:
Pynes Hill, Exeter
Job Type:
Permanent
Date Posted:
30/04/2015
About the Role:  LV= is the country’s largest friendly society, with over 5,700 employees serving more than 5 million customers. We’ve come a long way over the last few years with greatly improved financial performance and huge business growth. We’re looking to the future with confidence and enthusiasm as we continue to attract more and more customers and enjoy further s...

Tool Hire Assistant - Southport - 52395

Company:
Jewson
Salary:
Competitive
Location:
Southport PR9 7DD
Job Type:
Permanent
Date Posted:
30/04/2015
Tool Hire Assistant - Jewson Why Jewson? In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you. Join the Jewson Tool Hire team and you’ll bu...

Customer Care Officer - Financial Difficulties

Company:
Provident Financial
Salary:
£19270 - £19500 per annum
Location:
Bradford
Job Type:
Permanent
Date Posted:
30/04/2015
Provident Financial Group is a FTSE 250 company that includes Provident, Glo, Satsuma Loans and Vanquis Bank. We are one of the UK’s leading suppliers of personal credit products to customers who might have trouble obtaining credit elsewhere. In fact, we have made life better for millions of people for over 133 years by looking after them where others might not. In a clear, honest and respo...

Customer Service Representative

Company:
LV Insurance
Salary:
Competitive
Location:
Aztec, West Bristol, Almondsbury
Job Type:
Permanent
Date Posted:
29/04/2015
About the Role: Here at LV= we know what makes our 5 million customers happy. It's great customer service. It's friendly and knowledgeable people at the end of the phone. It’s people who'll take the time to listen and then do whatever it takes to help. You'll find plenty of these helpful people right here looking after our Motor insurance customers in any way they can. LV= handles mor...

Customer Service Representative

Company:
LV Insurance
Salary:
Competitive
Location:
Folly Hall Mills, St Thomas Road,Huddersfield
Job Type:
Permanent
Date Posted:
29/04/2015
ABOUT THE ROLE: Here at LV= we know what makes our 5 million customers happy. It's great customer service. It's friendly and knowledgeable people at the end of the phone. It’s people who'll take the time to listen and then do whatever it takes to help. You'll find plenty of these helpful people right here looking after our Motor insurance customers in any way they can. LV= handles mor...

Fulfilment Executive

Company:
118118 Money
Salary:
£14,250 + £2148 bonus
Location:
Cardiff
Job Type:
Permanent
Date Posted:
28/04/2015
Fulfilment Executive, Financial Services Position Description: Based in Cardiff, this is an exciting and challenging position for a highly motivated and energetic individual who is looking to join a recently launched financial services business. You must enjoy working in a very fast-paced, highly flexible, start-up like environment. This position will report to the Lending Operations & ...

Collections Advisor

Company:
118118 Money
Salary:
18000 + 20% Bonus
Location:
Cardiff
Job Type:
Permanent
Date Posted:
28/04/2015
Collections Advisor, Financial Services Position Description: Based in Cardiff, this is an exciting and challenging position for a highly motivated and energetic individual who is looking for the next step in their career. You must enjoy working in a very fast-paced, highly flexible, start-up like environment. This position will report to the Collections Manager, Financial Services. The ...

Customer Service Representative

Company:
LV Insurance
Salary:
Competitive
Location:
Bournemouth
Job Type:
Permanent
Date Posted:
28/04/2015
About the Role Here at LV= we know what makes our 5 million customers happy. It's great customer service. It's friendly and knowledgeable people at the end of the phone. It’s people who'll take the time to listen and then do whatever it takes to help. You'll find plenty of these helpful people right here looking after our Motor insurance customers in any way they can. LV= hand...

Collections Contact Centre Manager

Company:
Provident Personal Credit
Salary:
£35000 - £40000 p/a+ Car, Bonus, Pension, Gym
Location:
Bradford
Job Type:
Permanent
Date Posted:
27/04/2015
Provident Home Credit has been around for over 133 years, lending manageable sums of money with simple, transparent repayment plans to customers on average or below-average incomes. We make life better for people who might otherwise find it hard to get or manage credit. Our customers use their credit for many purposes, from special occasions to coping with unexpected expenses. Our self-employe...

Tool Hire Supervisor - 53288

Company:
Jewson
Salary:
Competitive
Location:
Inverness IV1 1FF
Job Type:
Permanent
Date Posted:
27/04/2015
TOOL HIRE SUPERVISOR - Jewson Why Jewson? In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you. Join the Jewson Tool Hire team and you’ll build pro...

Tool Hire Supervisor - 49889

Company:
Jewson
Salary:
Competitive
Location:
Woking GU21 4NQ
Job Type:
Permanent
Date Posted:
27/04/2015
TOOL HIRE SUPERVISOR - Jewson Why Jewson? In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you. Join the Jewson Tool Hire team and you’ll build pro...

Customer Service Advisor, Pullar House

Company:
Perth And Kinross Council
Salary:
£20,001 - £30,000
Location:
Perth
Job Type:
Permanent
Date Posted:
27/04/2015
Job Description Customer Service Advisor - Fixed Term until 31 December 2015 You will provide a front line service to external and internal customers, including providing advice, support and information relating to all Council services. You will demonstrate a good awareness of customer care and be an effective team player. You will enjoy the day-to-day aspects of front-line customer service and ...

Valetor (GardX)

Company:
Car Giant
Salary:
[ Not Specified ]
Location:
London
Job Type:
Permanent
Date Posted:
25/04/2015
About Us Cargiant is the largest single site car supermarket, due to our expansion we are looking for a GardX Valetor to join our GardX team. Main duties and responsibilities Liase with the collections team ensuring a smooth running of the gardx / cleaning operation. Check vehicle collection times and prioritise vehicles accordingly. Ensure all vehicles are cleaned / washed and vacuumed ready for...

Customer Services Assistant

Company:
East Lothian Council
Salary:
£10,001 - £20,000
Location:
Haddington
Job Type:
Permanent
Date Posted:
24/04/2015
Vacancy Information It is East Lothian Council's policy that successful applicants will be appointed to the first point on the salary scale. Salary: £15456 - £16935 per annum pro rata (£8.47 - £9.28 per hour) Permanent part time vacancy 21 hours per week Monday - Wednesday 9am  - 5pm To start asap Job Details The purpose of the job is to support the day to day delivery of front line customer and l...

Customer Services Officer - John Gray Centre

Company:
East Lothian Council
Salary:
£20,001 - £30,000
Location:
Haddington
Job Type:
Permanent
Date Posted:
24/04/2015
Vacancy information It is East Lothian Council's policy that successful applicants will be appointed to the first point on the salary scale. Salary: £12.31-£13.46 per hour Permanent full time vacancy Average of 35 hours per week (3 week rota pattern as per attached document) To start asap Based in the John Gray Centre, Haddington the busiest library in East Lothian, you will be working closely w...

Senior Customer Service Assistant

Company:
East Lothian Council
Salary:
£10,001 - £20,000
Location:
Haddington
Job Type:
Permanent
Date Posted:
24/04/2015
Vacancy Information It is East Lothian Council's policy that successful applicants will be appointed to the first point on the salary scale. Salary: £17427 - £19088 per annum pro rata (£9.55 - £10.46 per hour) Permanent part time vacancy  13 hours per week Thursday 9am - 5pm / Friday 9am - 4pm (One hour lunches) To start asap Job Details To support the day to day delivery of front line customer an...

Relief Customer Service Assistant, Stornoway

Company:
Comhairle Nan Eilean Siar
Salary:
£0 - £10,000
Location:
Lewis
Job Type:
PartTime
Date Posted:
24/04/2015
Job Description The Comhairle is seeking to add to its list of persons who are willing to act as Relief Customer Service Assistant, providing absence cover within the team.  You will be part of the Comhairle's customer service team responsible for providing a high quality customer service on behalf of the Comhairle.   The postholder will be expected to support the Customer Service officers in ...

Technical Support Advisor

Company:
Unicom
Salary:
Salary £13,575 - £15,000 (DOE)
Location:
South Manchester
Job Type:
Permanent
Date Posted:
23/04/2015
Salary: £13,575-£15,000 per annum. Benefits: Performance related bonus, 2 pay reviews per annum and up to 33 days paid holiday. Job Type: Permanent. Hours: Monday to Friday, 9.00am – 6.00pm. Location: Based at our Head Office, South Manchester. Unicom is actively seeking a product support advisor who will be responsible for resolving customer broadband, telecom an...

Inbound Customer Service Advisor

Company:
Unicom
Salary:
Salary £13,575 - £15,000 (DOE)
Location:
South Manchester
Job Type:
Permanent
Date Posted:
23/04/2015
Salary: £13,575-£15,000 per annum. Benefits: Performance related bonus, 2 pay reviews per annum and up to 33 days paid holiday. Job Type: Permanent. Hours: Monday to Friday, 9.00am – 6.00pm. Location: Based at our Head Office, South Manchester. Unicom is actively seeking customer service advisors to work in a lively fast paced environment at our head office in sou...

Contract Enquiries Advisor

Company:
Unicom
Salary:
£14,000-£16,000 per annum
Location:
South Manchester
Job Type:
Permanent
Date Posted:
23/04/2015
Salary: £14,000-£16,000 per annum, plus bonuses and 2 pay reviews a year. The Role As a Contract Enquiries Advisor you will deal with inbound and outbound calls from existing and new business customers that may be looking to cancel pre-live contracts for telecoms, broadband or mobile services for a variety of reasons. Using objection handling and negotiation skills you will explore the issues lead...

Retentions Advisor

Company:
Unicom
Salary:
Salary £14,500 - £16,000 (DOE)
Location:
South Manchester
Job Type:
Permanent
Date Posted:
23/04/2015
Salary: £14,500-£16,000 per annum. Benefits: Performance related bonus, 2 pay reviews per annum and up to 33 days paid holiday. Job Type: Permanent. Hours: Monday to Friday, 9.00am – 6.00pm. Location: Based at our Head Office, South Manchester. Unicom is actively seeking Retention advisors who will be responsible for contacting our existing customers who may be re...

Contract Renewals Advisor

Company:
Unicom
Salary:
Salary £14,500 - £16,000 (DOE)
Location:
South Manchester
Job Type:
Permanent
Date Posted:
23/04/2015
Salary: £14,500-£16,000 per annum. Benefits: Excellent commission, 2 pay reviews per annum and up to 33 days paid holiday. Job Type: Permanent. Hours: Monday to Friday, 9.00am – 6.00pm. Location: Based at our Head Office, South Manchester. Unicom is actively seeking contract renewals advisors to contact customers who are coming to the end of their contract for one...

Late Payment Advisor

Company:
Unicom
Salary:
£13,250-£15,000 per annum, plus bonuses
Location:
South Manchester
Job Type:
Permanent
Date Posted:
23/04/2015
The Role As a Credit Control Advisor you will contact customers to chase in all outstanding monies, resolving any payment disputes that have led to non-payment. You will investigate the reasons why customers have failed to pay by direct debit with a view to re-instating their Direct Debit for future payments. You will also investigate any claims of financial difficulties and negotiate sufficient p...



Call Centre/Customer Service

Staff at call centres and customer services environments have to deal with an almost limitless number of customer enquiries. From product information to customer complaints, staff have to cope with challenging situations and must be capable of providing clear, consistent responses to all levels of customer feedback. One of the most important roles of call centre and customer services staff is defending a company when dealing with a complaint. Companies depend on loyal customers and it is up to call centre staff to instil a sense of trust and confidence into the eyes of the consumer.

To succeed in a customer services role, it is essential to have excellent telephone manners. Call centre staff should have the patience to deal with difficult customers on a regular basis and should be prepared to cope with very long hours. Often, staff have to sell products or services on the phone in order to receive commissions or bonuses, which can be quite challenging.

Due to the lack of time, staff have to apply outbound marketing in order to promote the product quickly and effectively. They must show the customer how it stands out from the competition and try to develop a friendly rapport to maximise the chances of the individual deciding to make a purchase.

Skills

There are numerous skills that can be acquired in a high-pressure customer services and call centre environment. Workers can learn how to interact with different customers and how to offer help and solutions to whatever problems they are encountering. Secondly, staff who achieve strong sales and attract more customers will demonstrate excellent marketing skills, which can be applied to many other industries.

The communication skills that are developed in a customer services role are highly transferable. Teamwork experience, for example, is crucial for accessing senior level jobs and the more experience one has of a company, the more they develop a thorough understanding of the business itself.