Call Centre / CustomerService Jobs

(103 Jobs)

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Contact Centre Team Leader

Company:
Satsuma Loans
Salary:
£21000 - £24000 per annum
Location:
Bradford
Job Type:
Permanent
Date Posted:
26/03/2015
Satsuma Loans is a new brand, with big aspirations. Satsuma offers the ‘antidote to payday loans’, with an online product that is simple and convenient and suits modern busy lifestyles. This is supported by the values, customer service and straightforwardness that have always been at the heart of Provident. Satsuma Loans provides easy online access to responsible, manageable loans ...

Renewals Manager

Company:
Unicom
Salary:
£18,000 - £22,000
Location:
South Manchester
Job Type:
Permanent
Date Posted:
25/03/2015
ARE YOU INSPIRATIONAL, TARGET DRIVEN AND FULL OF ENERGY WITH A HUNGER TO SUCCEED? ARE YOU LOOKING FOR A NEW AND EXCITING ROLE WITHIN A FAST GROWING AND EXTREMELY SUCCESSFUL COMPANY? IF YES, THIS IS THE ROLE FOR YOU! Salary:  Basic £18,000 - £22,000 and uncapped commission - OTE £28,000 Benefits:  Uncapped performance related bonus, 2 pay reviews per annum and ...

Technical Support Advisor

Company:
Unicom
Salary:
Salary £13,575 - £15,000 (DOE)
Location:
South Manchester
Job Type:
Permanent
Date Posted:
25/03/2015
Salary: £13,575-£15,000 per annum. Benefits: Performance related bonus, 2 pay reviews per annum and up to 33 days paid holiday. Job Type: Permanent. Hours: Monday to Friday, 9.00am – 6.00pm. Location: Based at our Head Office, South Manchester. Unicom is actively seeking a product support advisor who will be responsible for resolving customer broadband, telecom an...

Inbound Customer Service Advisor

Company:
Unicom
Salary:
Salary £13,575 - £15,000 (DOE)
Location:
South Manchester
Job Type:
Permanent
Date Posted:
25/03/2015
Salary: £13,575-£15,000 per annum. Benefits: Performance related bonus, 2 pay reviews per annum and up to 33 days paid holiday. Job Type: Permanent. Hours: Monday to Friday, 9.00am – 6.00pm. Location: Based at our Head Office, South Manchester. Unicom is actively seeking customer service advisors to work in a lively fast paced environment at our head office in sou...

Contract Enquiries Advisor

Company:
Unicom
Salary:
£14,000-£16,000 per annum
Location:
South Manchester
Job Type:
Permanent
Date Posted:
25/03/2015
Salary: £14,000-£16,000 per annum, plus bonuses and 2 pay reviews a year. The Role As a Contract Enquiries Advisor you will deal with inbound and outbound calls from existing and new business customers that may be looking to cancel pre-live contracts for telecoms, broadband or mobile services for a variety of reasons. Using objection handling and negotiation skills you will explore the issues lead...

Retentions Advisor

Company:
Unicom
Salary:
Salary £14,500 - £16,000 (DOE)
Location:
South Manchester
Job Type:
Permanent
Date Posted:
25/03/2015
Salary: £14,500-£16,000 per annum. Benefits: Performance related bonus, 2 pay reviews per annum and up to 33 days paid holiday. Job Type: Permanent. Hours: Monday to Friday, 9.00am – 6.00pm. Location: Based at our Head Office, South Manchester. Unicom is actively seeking Retention advisors who will be responsible for contacting our existing customers who may be re...

Contract Renewals Advisor

Company:
Unicom
Salary:
Salary £14,500 - £16,000 (DOE)
Location:
South Manchester
Job Type:
Permanent
Date Posted:
25/03/2015
Salary: £14,500-£16,000 per annum. Benefits: Excellent commission, 2 pay reviews per annum and up to 33 days paid holiday. Job Type: Permanent. Hours: Monday to Friday, 9.00am – 6.00pm. Location: Based at our Head Office, South Manchester. Unicom is actively seeking contract renewals advisors to contact customers who are coming to the end of their contract for one...

Late Payment Advisor

Company:
Unicom
Salary:
£13,250-£15,000 per annum, plus bonuses
Location:
South Manchester
Job Type:
Permanent
Date Posted:
25/03/2015
The Role As a Credit Control Advisor you will contact customers to chase in all outstanding monies, resolving any payment disputes that have led to non-payment. You will investigate the reasons why customers have failed to pay by direct debit with a view to re-instating their Direct Debit for future payments. You will also investigate any claims of financial difficulties and negotiate sufficient p...

Tool Hire Assistant - Hertford - 52739

Company:
Jewson
Salary:
Competitive
Location:
Hertford SG13 7NQ
Job Type:
Permanent
Date Posted:
25/03/2015
Tool Hire Assistant - Jewson Why Jewson? In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you. Join the Jewson Tool Hire team and you’ll bu...

Customer Service Adviser

Company:
Orkney Islands Council
Salary:
£10,001 - £20,000
Location:
Kirkwall
Job Type:
Permanent
Date Posted:
25/03/2015
Advert CHIEF EXECUTIVE'S SERVICE IT & Support Services Customer Service Adviser 27 hours per week Temporary maternity cover for up to 12 months £18,863 to £20,451 pro rata (Including Distant Islands Allowance) An opportunity has arisen within the Customer Services team in the Kirkwall office for a temporary part-time position to cover maternity leave for up to 1 year. As a first point of contact, ...

Customer Service Advisor, Pullar House

Company:
Perth And Kinross Council
Salary:
£20,001 - £30,000
Location:
Perth
Job Type:
Permanent
Date Posted:
25/03/2015
Job Description Customer Service Advisor - Fixed Term until 31 December 2015 You will provide a front line service to external and internal customers, including providing advice, support and information relating to all Council services. You will demonstrate a good awareness of customer care and be an effective team player. You will enjoy the day-to-day aspects of front-line customer service and ...

Shift Manager

Company:
de Poel
Salary:
£28,000 - £32,000 (depending on shift pattern)
Location:
Knutsford
Job Type:
Permanent
Date Posted:
25/03/2015
The Purpose:  To manage the fulfilment and support services teams in line with company expectations of delivering consistently high levels of customer service for all telephone and e-mail enquiries, providing accurate information to clients, agencies and colleagues, meeting the training needs of clients, agencies and colleagues and fulfilment of incoming vacancies in an accura...

Support & Fulfilment Manager

Company:
de Poel
Salary:
up to £36,000 per annum
Location:
Knutsford
Job Type:
Permanent
Date Posted:
25/03/2015
The Purpose:  To manage the fulfilment and support services teams, covering all shifts including nights, days and weekends, in line with company expectations of delivering consistently high levels of customer service for all telephone and e-mail enquiries. Providing accurate information to clients, agencies and colleagues, meeting the training needs of clients, agencies a...

Collections Agent

Company:
Different Money
Salary:
17,000 - 19,000
Location:
Knutsford
Job Type:
Permanent
Date Posted:
25/03/2015
Responsibilities: You will be responsible for providing an excellent collections service, in direct support of the Different Money strategic objectives:  Put the customer at the heart of the business You will achieve set productivity targets by day/week; Deliver a consistent and professional level of service at all times measured through QA from your manager; You will ensur...

Inbound & Outbound Telesales Agents – Part Time

Company:
ResQ
Salary:
Up to £16,500 PA (pro-rata for PT hours)
Location:
Hull
Job Type:
Permanent
Date Posted:
25/03/2015
Professional and determined? Confident Sales Professional? Great Customer Service? We are looking for great sales people for one of our Business to Business utilities campaign. You will be calling businesses and selling our diverse range of products to customers over the phone, using in-house technology to find the best deals for their energy consumption to potentially save money on their bi...

Inbound-Outbound - Telesales-part-time

Company:
ResQ
Salary:
Up to £16,500 PA (pro-rata for PT hours)
Location:
Hull
Job Type:
Permanent
Date Posted:
25/03/2015
We are looking for great sales people on a number of our Digital Media campaigns. You will be selling our diverse range of products to both new and existing customers over the phone, using in-house technology to find the best deals with the right providers to potentially save our customers money on their bills. Our city centre based contact centre is where you will find our fast paced, energ...

Inbound & Outbound B2B Telesales Executives

Company:
ResQ
Salary:
Up to £16,500 per annum (OTE £28,000), paid weekly
Location:
Hull
Job Type:
Permanent
Date Posted:
25/03/2015
Professional and determined? Confident Sales Professional? Great Customer Service? We are looking for great sales people for one of our Business to Business utilities campaign. You will be calling businesses and selling our diverse range of products to customers over the phone, using in-house technology to find the best deals for their energy consumption to potentially save money on their bill...

Telesales Agent – Inbound and Outbound

Company:
ResQ
Salary:
up to £16,500 per annum (OTE £26,000)
Location:
Hull
Job Type:
Permanent
Date Posted:
25/03/2015
Interested in Digital Technology? Confident Sales Professional? Great Customer Service? We are looking for great sales people on a number of our Digital Media campaigns. You will be selling our diverse range of products to both new and existing customers over the phone, using in-house technology to find the best deals with the right provider to potentially save our customers money on their bil...

Telesales Advisor - Inbound/Outbound Fashion

Company:
ResQ
Salary:
£14,500 per annum (OTE £21,000)
Location:
Hull
Job Type:
Permanent
Date Posted:
25/03/2015
Love shopping? Love speaking to customers? Love sales? Due to continued growth across the business an exciting opportunity has arisen for a number of Blended Telesales Advisors to work on our high profile ‘Retail Fashion’ campaign. You will need to be able to quickly get to know our customers, understand their buying needs and talk about the different products and offers to improve...

Tool Hire Supervisor - Cheshire - 52899

Company:
Jewson
Salary:
Competitive
Location:
Congleton, Cheshire CW12 4HD
Job Type:
Permanent
Date Posted:
24/03/2015
TOOL HIRE SUPERVISOR - Jewson Why Jewson? In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you. Join the Jewson Tool Hire team and you’ll build producti...

Retentions Advisor

Company:
Titan Telecom
Salary:
£14,500 - £16,000
Location:
South Manchester
Job Type:
Permanent
Date Posted:
24/03/2015
Salary: £14,500-£16,000 per annum. Benefits: Performance related bonus, 2 pay reviews per annum and up to 33 days paid holiday. Job Type: Permanent. Hours: Monday to Friday, 9.00am – 6.00pm. Location: Based at our Head Office, South Manchester. Titan Telecom is actively seeking Retention advisors who will be responsible for contacting our existing customers who may be request...

Customer Service Advisor

Company:
Titan Telecom
Salary:
£13,575 - £15,000
Location:
South Manchester
Job Type:
Permanent
Date Posted:
24/03/2015
Salary: £13,575-£15,000 per annum. Benefits: Performance related bonus, 2 pay reviews per annum and up to 33 days paid holiday. Job Type: Permanent. Hours: Monday to Friday, 9.00am – 6.00pm. Location: Based at our Head Office, South Manchester. Titan Telecom is actively seeking customer service advisors to work in a lively fast paced environment at our head office in south Ma...

Contact Centre Manager

Company:
Provident Personal Credit
Salary:
£35000 - £40000 per annum
Location:
Bradford
Job Type:
Permanent
Date Posted:
23/03/2015
Provident Home Credit has been around for over 133 years, lending manageable sums of money with simple, transparent repayment plans to customers on average or below-average incomes. We make life better for people who might otherwise find it hard to get or manage credit. Our customers use their credit for many purposes, from special occasions to coping with unexpected expenses. Our self-employe...

Customer Service Adviser

Company:
Stirling Council
Salary:
£10,001 - £20,000
Location:
Stirling
Job Type:
Permanent
Date Posted:
23/03/2015
Job Description The succesful applicant will have a professional, friendly customer focused manner, you will have excellent communication skills both written and verbal, you will have a good working knowledge of council services. The successful candidate may require to work outwith normal working hours and work in a flexible manner.

Tool Hire Assistant - Aberdeen - 52715

Company:
Jewson
Salary:
Competitive
Location:
Aberdeen AB25 3LB
Job Type:
Permanent
Date Posted:
20/03/2015
Tool Hire Assistant - Jewson Why Jewson? In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you. Join the Jewson Tool Hire team and you’ll bu...

Tool Hire Supervisor - Aberdeen - 52789

Company:
Jewson
Salary:
Competitive
Location:
Aberdeen AB25 3LB
Job Type:
Permanent
Date Posted:
20/03/2015
TOOL HIRE SUPERVISOR - Jewson Why Jewson? In everything we do, we aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public in achieving their goals. For you, that means a fantastic work ethic, a happy environment and a great team around you. Join the Jewson Tool Hire team and you’ll build producti...

Customer Service Advisor

Company:
Huntingdonshire
Salary:
£20,047 - £21,906
Location:
Amundsen House - St Ives
Job Type:
Permanent
Date Posted:
20/03/2015
Are you passionate about customer service? We have two part time vacancies at our Call Centre each 20 hrs per week Opening hours between Monday - Friday, 08:00 - 18:00 Our contemporary call centre is located in St Ives and is the first point of contact for the public. Our aim is to provide the people of Huntingdonshire with the high-quality customer service they deserve. We are looking for highly ...

Customer Service Centre Agent

Company:
Argyll & Bute Council
Salary:
£10,001 - £20,000
Location:
Isle of Bute
Job Type:
Permanent
Date Posted:
20/03/2015
Department: Customer Services Closing Date: Friday 10th April 2015 Customer Service Centre Agent (Face to Face) - 28 hours per week on a permanent basis.  To provide a quality customer focused service within the Customer Service Centre Team offering advice and information on Council Services. Applicants should note that:- The salary shown is the full time equivalent salary, the actual salary ...

Customer Services Officer

Company:
East Lothian Council
Salary:
£20,001 - £30,000
Location:
Haddington
Job Type:
Permanent
Date Posted:
20/03/2015
Vacancy information It is East Lothian Council's policy that successful applicants will be appointed to the first point on the salary scale. Permanent full time vacancy Average of 35 hours per week (3 week rota pattern as below) To start asap Week 1 Mon: 9am-1pm & 1:30-5pm (7.5) Tues: 1pm-4pm & 4:30pm-7:30pm (6) Weds: 9am-12:30pm & 1pm-5pm (7.5) Thurs: 9am-1pm & 1:30pm-5pm (7.5) Fri: 9am-12:30pm &...

Customer Support Agent P/T

Company:
Esure
Salary:
Excellent Salary + Benefits
Location:
Glasgow
Job Type:
Permanent
Date Posted:
19/03/2015
Customer Support Agent Part Time Pro Rata £14,000- £16,000 + excellent benefits Glasgow At esure we know that it takes more than a comfy chair and a tea at your desk to do great work. The support of people around you is crucial. Join us as a Customer Support Agent and you will soon feel like part of the family. The support we provide starts with great training in our products and processes. It do...

Customer Sales Assistance Agent

Company:
Esure
Salary:
Excellent Salary + Benefits
Location:
Glasgow
Job Type:
Permanent
Date Posted:
19/03/2015
Customer Assistance Sales Agent £14,000- £16,000 + sales bonus and excellent benefits Glasgow At esure we know that it takes more than a comfy chair and a tea at your desk to do great work. The support of people around you is crucial. Join us as a Sales Agent and you will soon feel like part of the family. The support we provide starts with great training in our products and processes. We want to...

Customer Retentions Advisor

Company:
Universal Utilities
Salary:
£21,000 OTE (£14,500 - £16,000 DOE)
Location:
South Manchester
Job Type:
Permanent
Date Posted:
19/03/2015
Salary: £21,000 OTE (£14,500-£16,000 basic per annum). Benefits: Performance related bonus, 2 pay reviews per annum and up to 33 days paid holiday. Job Type: Permanent. Hours: Monday to Friday, 9.00am – 6.00pm. Location: Based at our Head Office, South Manchester.  Universal Utilities is actively seeking Retention advisors who will be responsible for contacting our...

Customer Service Advisor

Company:
Universal Utilities
Salary:
£13,575 - £15,000
Location:
South Manchester
Job Type:
Permanent
Date Posted:
19/03/2015
Salary: £13,575-£15,000 per annum. Benefits: Performance related bonus, 2 pay reviews per annum and up to 33 days paid holiday. Job Type: Permanent. Hours: Monday to Friday, 9.00am – 6.00pm. Location: Based at our Head Office, South Manchester.  Universal Utilities is actively seeking customer service advisors to work in a lively fast paced environment at our head office...

Technical Support Advisor

Company:
Universal Utilities
Salary:
£13,575 - £15,000
Location:
South Manchester
Job Type:
Permanent
Date Posted:
19/03/2015
Salary: £13,575-£15,000 per annum. Benefits: Performance related bonus, 2 pay reviews per annum and up to 33 days paid holiday. Job Type: Permanent. Hours: Monday to Friday, 9.00am – 6.00pm. Location: Based at our Head Office, South Manchester.  Universal Utilities is actively seeking a product support advisor who will be responsible for resolving customer broadband, tel...

Contract Enquiries Advisor

Company:
Universal Utilities
Salary:
£14,500 - £16,000 DOE
Location:
South Manchester
Job Type:
Permanent
Date Posted:
19/03/2015
Salary: £14,500-£16,000 per annum. Benefits: Performance related bonus, 2 pay reviews per annum and up to 33 days paid holiday. Job Type: Permanent. Hours: Monday to Friday, 9.00am – 6.00pm. Location: Based at our Head Office, South Manchester.  Universal Utilities is seeking a contract enquiries advisor to deal with inbound and outbound calls from existing and new busin...

Credit Controller

Company:
Universal Utilities
Salary:
£13,575 - £15,000 DOE
Location:
South Manchester
Job Type:
Permanent
Date Posted:
19/03/2015
Salary: £13,575-£15,000 per annum. Benefits: Performance related bonus, 2 pay reviews per annum and up to 33 days paid holiday. Job Type: Permanent. Hours: Monday to Friday, 9.00am – 6.00pm. Location: Based at our Head Office, South Manchester.  Universal Utilities is seeking a credit controller whose responsibilities would be to chase in all outstanding monies via direc...

Contract Renewals Advisor

Company:
Universal Utilities
Salary:
£14,500 - £16,000 DOE
Location:
South Manchester
Job Type:
Permanent
Date Posted:
19/03/2015
Salary: £14,500-£16,000 per annum. Benefits: Excellent commission, 2 pay reviews per annum and up to 33 days paid holiday. Job Type: Permanent. Hours: Monday to Friday, 9.00am – 6.00pm. Location: Based at our Head Office, South Manchester. Universal Utilities is actively seeking contract renewals advisors to contact customers who are coming to the end of their contract for on...

Retentions Advisor

Company:
Universal Utilities
Salary:
£14,500 - £16,000 DOE
Location:
South Manchester
Job Type:
Permanent
Date Posted:
19/03/2015
Salary: £14,500-£16,000 per annum. Benefits: Performance related bonus, 2 pay reviews per annum and up to 33 days paid holiday. Job Type: Permanent. Hours: Monday to Friday, 9.00am – 6.00pm. Location: Based at our Head Office, South Manchester. Universal Utilities is actively seeking Retention advisors who will be responsible for contacting our existing customers who may be r...

Customer Service Adviser - Raploch Community Campus

Company:
Stirling Council
Salary:
£10,001 - £20,000
Location:
Stirling
Job Type:
Permanent
Date Posted:
18/03/2015
Job Description You will provide a professional, courteous customer focused service to visitors using Raploch Community Campus. Your will have excellent communication skills and be computer literate with knowledge of all microsoft packages. Part-time 16 hours per week The working hours of this post will be 6pm - 10pm over 4 nights per week.

Customer Service Adviser - Viewforth

Company:
Stirling Council
Salary:
£10,001 - £20,000
Location:
Stirling
Job Type:
Permanent
Date Posted:
18/03/2015
Job Description Maternity cover for 6-12 months. Part-time - 21 hours 12 minutes The successful candidate will receive and co-ordinate meeting room bookings , assist Facilities Management in invoices in respect of goods / services provided within corporate meeting space. You will receive and direct visitors on arrival at Viewforth reception, dealing with enquiries in accordance with set procedures...



Call Centre/Customer Service

Staff at call centres and customer services environments have to deal with an almost limitless number of customer enquiries. From product information to customer complaints, staff have to cope with challenging situations and must be capable of providing clear, consistent responses to all levels of customer feedback. One of the most important roles of call centre and customer services staff is defending a company when dealing with a complaint. Companies depend on loyal customers and it is up to call centre staff to instil a sense of trust and confidence into the eyes of the consumer.

To succeed in a customer services role, it is essential to have excellent telephone manners. Call centre staff should have the patience to deal with difficult customers on a regular basis and should be prepared to cope with very long hours. Often, staff have to sell products or services on the phone in order to receive commissions or bonuses, which can be quite challenging.

Due to the lack of time, staff have to apply outbound marketing in order to promote the product quickly and effectively. They must show the customer how it stands out from the competition and try to develop a friendly rapport to maximise the chances of the individual deciding to make a purchase.

Skills

There are numerous skills that can be acquired in a high-pressure customer services and call centre environment. Workers can learn how to interact with different customers and how to offer help and solutions to whatever problems they are encountering. Secondly, staff who achieve strong sales and attract more customers will demonstrate excellent marketing skills, which can be applied to many other industries.

The communication skills that are developed in a customer services role are highly transferable. Teamwork experience, for example, is crucial for accessing senior level jobs and the more experience one has of a company, the more they develop a thorough understanding of the business itself.